Terms & Conditions
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
BOOKINGS AND QUOTES
Bookings can be made online at www.eightacreslakesentrance.com.au or by calling Eight Acres Lakes Entrance on +61 3 5155 4314. Reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for 24 hours only. Any quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.
A credit card is required to confirm your reservation. On acceptance of the reservation a deposit equal to the first nights’ accommodation rate will automatically be charged to the credit card provided upon booking.
Full payment is required 30 days prior to arrival. If payment is not received by the due date, Eight Acres Lakes Entrance reserves the right to cancel the booking.
Payments are accepted by credit cards, Visa, MasterCard or AMEX. All payments are only accepted in AUS dollars.
TRAVEL DURING COVID-19 EPIDEMIC
If government restrictions are placed on domestic travel due to the impact of Covid-19, we will provide a free change of date to your booking or provide a credit note for the full value of your booking. All other cancellations will be subject to our normal cancellation policy.
Bookings made via a third party or online travel agent ie.Booking.com or Airbnb will incur additional charges due to commissions payable.
By agreeing to our terms of service you are agreeing that you are and will continue to abide by the Victorian Health Department’s orders and guidelines.
The full tariff is required 30 days prior to arrival. If you cancel your booking 30 days or more before your scheduled arrival there will be no charge*(excluding Peak & Group bookings).
If cancelled or modified 15-30 days prior to arrival a 20% cancellation fee will be applied and the remainder will be refunded.
If cancelled or modified 0-14 days prior to arrival the full tariff is non-refundable.
*Peak Season – A non-refundable 20% deposit is required at the time of booking with the balance charged 30 days prior to arrival. Dates included are School Holidays, Long Weekends, Easter, Christmas and New Year Holidays.
*Group bookings of 4 rooms or more require a non-refundable 20% deposit at the time of booking with the balance charged 30 days prior to arrival.
Would you like to protect this booking with Cancellation Cover? We are a small family-run property and cancellations can affect us hugely.
We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is canceled; loss or damage to personal baggage and loss of money and medical expenses.
Children aged 3 years and above are included in the occupancy rate. Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Please note that our room type Glamping is not child friendly.
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.
CHECK IN & CHECK OUT
Standard check in time is 2pm on the day of arrival and the room is to be vacated by 10am on the day of departure. An additional fee may be charged if you do not check out by 10am. Early arrivals and late check outs are at the discretion of management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book the extra $30 fee upon booking.
CLEANING & ADDITIONAL CHARGES
On departure, your room is to be left in a clean and tidy state, including dishes washed, dried and put away. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.
Extra cleaning and linen change can be arranged during your stay at an additional charge. Please contact management for further details.
Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms you will be charged an additional $500 fee for a specialized clean to eliminate odours. Please ensure doors and windows are closed if smoking near rooms.
The Cottages are pet-friendly at an additional $100 fee per pet per stay (max. 2 dogs). No dogs allowed in the Glamping tents or pool area. Dogs are to be kept on the leash at all times. No dogs are to be left unattended or unsupervised in- and outside the cottage.
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
Allocated parking is provided for each room type.
Glamping tents- 1 car
Cottages- 2 cars or 1 car + boat
Parties or gatherings are strictly prohibited unless prior arrangements have been made with management. Disturbance to other Eight Acres guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.
Before 8am and after 11pm on any Friday, Saturday or the day immediately before a public holiday. Before 8am and after 10pm on any other day. A $500 fee will apply if our onsite manager has to be called out after these hours.
BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
If you wish to use the property for birthday parties, hens/buck parties, weddings or any other special
event please contact us in advance and request prior permission.
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses
and disruptions due to electrical storms or other acts of God caused directly or indirectly by events,
which are beyond our control and agree not to make any claim in relation thereto.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These
include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and
nuclear disasters, fire, health risks, changes due to rescheduling or cancellation of flights by an
airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions, you will pay to Eight Acres the total loss or damage that we suffer as a result of that breach and hereby authorize us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.
PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.